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Privacy Policy

Updated: June 26, 2025


This Privacy Policy (hereinafter referred to as "this Policy") is intended to explain how Cloudprointl.com (hereinafter referred to as "Cloudprointl", "we", "us" or "our") collects, uses, processes, discloses and retains your personal data when you visit or use our websites, mobile applications, and other services that display this Policy (collectively, the "Services").

This Policy also applies to personal data you provide in the following situations: shopping on our website, participating in activities, joining the membership program, interacting with us through social media, or connecting with us in any other way.

We may provide separate privacy statements for specific activities, products or services, which will supplement or specify this Policy and clearly show you the relevant data processing operations and your rights.

When we process your personal data, we will strictly comply with relevant laws and regulations and only carry out the operations described in this Policy to the extent permitted by law.



Amendments to this Privacy Policy

We may amend this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we will notify you (for example, by adding a statement to our website homepage or sending you a notification). We recommend that you review this Privacy Policy periodically to stay informed about our information practices and the privacy rights and choices you have.



Collection of Personal Information

In this Privacy Policy, "Personal Data" means any information about an identified or reasonably identifiable natural person, or as otherwise defined by applicable law. The types of personal data we collect about you depend on your interactions with us. In this section, we describe the categories of personal data we collect and their sources.



Personal Data You Provide Directly to Us

When you purchase our products, use our services, or otherwise interact with us, we collect personal data directly from you, including:

  • Profile Information: When you register for an account, create a profile, participate in a membership program, or fill out a related form, you may provide us with account or personal identification information. For example: your name, email address, phone number, mailing address, account login and password, clothing and shoe size, hobbies, workplace or studio name, preferred language, date of birth, social media accounts, and information about the classes you teach or participate in our membership program.
  • Demographic information: When you fill out a form or survey, or register for an event, contest, sweepstakes, promotion, or special program, we may collect your basic demographic data, such as age and gender.
  • Transaction information: We collect transaction data generated when you purchase our products or services, including: the type of goods or services ordered, order content, delivery details, payment method, transaction amount, billing and shipping address, return and exchange information, and size data provided in customized services (if any). In some cases, we may require government-issued identification documents (such as identity verification when returning goods). If online payment is involved, your payment information will be collected and processed by the third-party payment service provider we work with.
  • Communication information: When you interact with us or others through our services (including customer service conversations, product inquiries or email subscription registration), we will record relevant communication data. At the same time, when you interact with us through social media (such as tagging our account, commenting on our content, or allowing us to view your profile), we will also collect relevant information accordingly. This data may include your contact information, communication time, communication content, online identifiers, and social media account information.
  • User-generated content: You may also provide us with other forms of personal data or content, such as: feedback and evaluation of products or designs, or opinions and information submitted during your use of our platform features. This data may include your size, fit experience, preferences, text comments, image materials, or any other personalized content you choose to provide.



Personal Data We Collect Automatically

When you visit our Services, browse websites, or use mobile apps,we may automatically collect certain personal data about you. This data helps us improve the service experience, ensure security, and improve operational efficiency. The types of data we may collect include, but are not limited to, the following:

Device and network data: We collect certain information about the device you use to access our Services. This data includes your device's hardware model, browser type, IP address, operating system version, language settings, unique device identifiers, advertising identifiers, serial number, device motion data, screen resolution, usage and traffic data, how your device interacts with the Services, network information, and mobile network data.

Usage Data: We collect information about your activities on our Services through log files, cookies, web beacons, and other tracking technologies. This data includes the date and time of your visit, pages or screens viewed, the time you spend on a page or screen, the path you take to access our Services, searches you perform on the Services, information about your activity on pages or screens, application crashes and other system activity, your use of any hyperlinks in our Services, information about your interactions with our emails, your Internet Service Provider (ISP), mobile advertising ID, Media Access Control (MAC) address, and identifiers associated with browser cookies, web beacons, and similar technologies we deploy on our Services.

Audio, visual, or sensory data: We collect audio, visual, or sensory information from you.

Geolocation data: We collect your precise or approximate geolocation data based on your device permissions. You can use our Services without allowing us to collect location data from your device, but this may affect certain features available in the Services.



Personal Data We Collect from Other Sources

We may collect your personal information from other sources. For example, we may collect your personal information from:

  • Our other guests, including when they bring you as a guest to one of our events, participate in the Refer a Friend program, or list you as an emergency contact;;
  • Third parties hosting events, including those sponsored by Cloudprointl, when they provide us with event attendance or participation information;



Use of Personal Information

We collect and use personal data for a variety of purposes, including:

  • Providing products and services: providing, managing, delivering, customizing, supporting, maintaining and improving our products, events, services and membership programs.
  • Completing transactions: completing transactions you request, fulfilling our contractual obligations, including processing payments through third-party vendors, and other matters contemplated in our ongoing business relationship.
  • Managing accounts: creating and managing your online account, profile and membership program.
  • Service communications: sending communications related to your account, participation in a membership program, purchases, exchanges and returns.
  • Responding to you: responding to your requests and any other communications, including providing customer service.
  • Advertising and Marketing: Send advertising or marketing information about products, services, offers, promotions, rewards and events offered by Cloudprointl and other companies, and provide news and information we think may be of interest to you.
  • Events and Offers: Provide, host and manage events, courses, contests, sweepstakes and other promotions.
  • Research and Development: Conduct research and development.
  • Personalize Your Experience: Monitor, analyze and review your interactions with our brands and your interactions with our services and online advertisements to better understand your interests and behaviors and customize your experience.
  • Security: Detect and protect against malicious, deceptive or illegal activities, including fraudulent transactions, errors, omissions, breaches of contract, security incidents and harm to the rights, property or safety of Cloudprointl, its users, customers, employees or others.
  • Troubleshooting: Debug, identify and fix errors that impair the existing intended functionality of our services.
  • Corporate Transactions: We may process personal data in the context of a corporate acquisition, merger or other corporate transaction.
  • Your Consent: We may process your personal data based on your consent or your intentional instructions or instructions to us to do so.
  • Comply with legal obligations: To comply with our legal or regulatory obligations, including our tax obligations, obligations related to the prevention of fraud and money laundering, obligations necessary for your legally recognized rights, or any regulatory requirements or provisions; and other reasonable purposes. To the extent permitted by applicable law, to carry out certain short-term activities related to the products or services you purchase from us or your ongoing relationship with us and other reasonable purposes. Where required by applicable law, Cloudprointl will provide notice of such data processing before using your personal data for such purposes.



Disclosure of Personal Information

We disclose personal data to the following entities and for the purposes described below:

  • Affiliates and Subsidiaries: We disclose your personal data to our affiliates, including our holding companies, sister companies and subsidiaries, for the use of personal information.
  • Service Providers: We disclose personal data to non-affiliated companies or individuals we employ or work with who provide services on our behalf, including customer support, information technology, payment processing, financing, product fulfillment, marketing and database management, direct mail and email distribution, events, contests, sweepstakes and promotions management, music integration, extended warranty services, and advertising and analytics services. These service providers and contractors may have access to personal data in order to provide services for us.
  • Contractors and third-party partners: We disclose personal data to unaffiliated companies or individuals we work with to provide you with specific products, services, or experiences.We also allow certain third parties, such as our anti-fraud partners, to collect personal data to detect and prevent fraudulent transactions.
  • Corporate Transactions: Personal data may be disclosed or transferred in the course of, or during negotiations of, any purchase, sale, lease, merger, consolidation, or any other type of acquisition, disposal, securitization, or financing involving Cloudprointl.
  • Professional Advisors: We disclose personal data to our legal, financial, insurance, and other advisors for the types of corporate transactions described above, or for managing all or part of Cloudprointl’s business or operations.
  • Law enforcement agencies and individuals involved in legal proceedings: We disclose personal data when we believe disclosure is reasonably necessary to comply with applicable law or legal process (including mandatory requests from authorities), to respond to claims (including inquiries from you regarding products you purchased from Cloudprointl), to enforce or apply our Terms of Use, or to protect the rights, property, or personal safety of Cloudprointl, our users, employees, or others.
  • Your consent or instruction: We disclose personal data, such as Profile Data and Communication Data, to third parties with your consent or instruction. We may also disclose your personal data to third parties when you intentionally instruct us to do so or when you intentionally interact with third parties using our products or services.
  • Aggregate, anonymized, or de-identified data: We may also disclose aggregate, anonymized, or de-identified information that cannot reasonably be used to identify you. Cloudprointl processes, maintains, and uses such data only in a de-identified manner and does not attempt to re-identify such data unless permitted by law.



Targeted Advertising and Analytics

We engage third-party companies to provide analytics, advertising, and related services on our Services, other websites, and mobile applications. These third parties may use tracking technologies such as cookies, web beacons, SDKs, device identifiers, etc. to collect information about your use of our platform and other platforms, including but not limited to:

  • IP address and other unique identifiers
  • Browser type and mobile network information
  • Pages viewed, length of stay, links clicked
  • Conversion data related to advertising


This information is used for the following purposes:

  • Show you ads related to your interests on other websites or mobile apps
  • Analyze and measure advertising effectiveness and content popularity
  • Better understand your usage behavior and preferences

In addition, some of our advertising partners may encrypt and hash your email address (this process is irreversible and cannot identify you personally) and use the generated anonymous identifier to display ads that better match your interests across platforms.



Children's Privacy

Cloudprointl's products and services are not directed to individuals under the age of 18. If you are a parent or legal guardian and you believe that your child has provided us with personal data without your consent, please contact us at team@cloudprointl.com.



Third-Party Websites

Please note that our website contains links to third-party websites that are not controlled or operated by Cloudprointl. If you click on a link to any such website, please note that these websites have their own privacy policies and Cloudprointl does not accept any responsibility or liability for any such policies. When visiting such third-party websites, please read those policies carefully before disclosing any personal data.



Your Choices

You can opt out of receiving promotional communications from us by following the instructions in the promotional communication or by logging into your online account and changing your communication preferences. Even if you opt out, we may still send you non-promotional communications, such as those related to your account or our ongoing business relationship.

When you first launch any of our mobile applications that collect precise location information, you will be asked to consent to the application collecting such information. If you initially consent to our collection of such location information, you can stop the collection of such information at any time by changing the preferences on your mobile device. If you do this, our mobile applications or some of their features may not function properly.

With your consent, we may send promotional and non-promotional push notifications or alerts to your mobile device. You can disable these messages at any time by changing the notification settings on your mobile device.



Cookies and Similar Tracking Technologies

Like many websites, Cloudprointl uses cookies to analyze visits to our website and emails and to help us improve our website, services and marketing campaigns. Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies. Please follow the settings process for your browser. Please note that if you choose to remove or reject cookies, this may affect the availability and functionality of our website.



Retention of Personal Data

The period for which we retain personal data depends on business needs and legal requirements. We will store personal data associated with your account for as long as your account remains active. If you close your account, we will delete your account data within the applicable regulatory time limits. For other personal data, we will retain it for as long as the purpose for which we originally collected it and for the other business purposes described in this Privacy Policy. For example, we may retain certain transaction details and communications until the claims arising from the transaction have expired. In addition, we retain your email address and marketing preferences to ensure that we can meet those preferences.



Ambassadors

This section also applies to you if you are a Cloudprointl Ambassador. We may collect additional identifying information, such as your passport number and social security number, user-generated content (such as product reviews), professional or employment-related information, and other information you provide to us. We may also collect information about your activities on our intranet or other collaborative platforms through log files, cookies, web beacons, and other tracking technologies. We may collect and use your personal data to administer the Ambassador Program, such as conducting pre-participation checks or referrals, processing payments, and conducting performance reviews. We may disclose your personal data to other users of the Service or to the public.



Contact Us

If you have any questions or comments about this Privacy Policy, you can contact us by sending an email to team@cloudprointl.com.